The same status call, all day
“Did the part arrive?” “Is my bike ready?” “What did the technician find?” Every answer pulls someone away from real work.
Incoming call 2:41Incoming call 3:08Incoming call 3:26
Spreadsheet in. Customer updates out.Repair shop software that keeps customers updated.
Repair shop software that keeps customers updated.
Keep your sheet. Lose the status calls.
Connect Google Sheets or Excel—or manage repairs in BenchPing. When a status changes, customers automatically get the right SMS or email, and you can see whether it was delivered.
Map your columns once Work in the sheet or BenchPing SMS + email run automatically
Monday, August 3+ New repair
Good afternoon, Alex.
Here's what's moving through the workshop today.
Active repairs6Waiting on parts1Ready for pickup1
RepairCustomerStatus
Gibson J-45Sam RiveraReady for pickup
Brompton C LineLeo MartinQuality check
Fender StratocasterEvan BrooksIn progress
Trek Powerfly 7Maya ThompsonWaiting for parts
Update deliveredEmail + SMS
Ready for pickup · 2:14 PM
Illustrative product preview. Names and figures are sample data, not customer results.
ONE CALM WORKFLOW FOR
Bicycle shopsElectronics repairInstrument workshopsIndependent service desks
See it in action · 58 secondsFrom a new job
From a new job
to a happy customer.
Follow a repair through a status update, the customer's tracking page and a two-way conversation. Both the customer and the shop get email notifications for new messages.
Read the walkthrough
- Add a repair. Enter the customer's name, email, item and work needed.
- Update the customer. Select Ready for pickup, add a helpful note and choose Save & send update. Delivery history records the result.
- Open Tracking. The customer follows their private link to see the current status and note, without creating an account. Anyone with the link can view that record, so share it carefully.
- Ask a question. The customer sends a message from Tracking. The shop sees an unread badge and the conversation in Inbox, and receives an email notification.
- Reply from Inbox. The shop replies in the same conversation. The customer sees the reply on Tracking and receives an email notification.
This example uses email. SMS is optional, requires consent and separately purchased credits, and is currently available in Canada only.
Take your workshop with you
BenchPing for Android™
Manage jobs, update customers and reply to messages from your phone. Sign in with your existing BenchPing account.
Get it on Google PlayOfficial Google Play release · Secure installation and updates
Installation and updates
Open the BenchPing listing in Google Play and choose Install. Google Play manages the verified production release and can install future updates automatically according to your Play Store settings.
Already used the web app? Sign in with the same BenchPing account. Jobs and customer updates already saved to your account remain available.
Upgrading from an older test APK? If Android reports a signature conflict, finish any unsent drafts, uninstall the test build, install BenchPing from Google Play and sign in again.
The real interruptionThe repair is moving.
The repair is moving.
The customer just can't see it.
Most status calls are not complaints. They are information gaps. BenchPing closes the gap before the phone rings.
Your spreadsheet knows. Your customer doesn't.
The job status already exists somewhere. BenchPing turns that internal row into a clean customer-facing update.
BP-1042Trek PowerflyWaiting for parts
Approvals disappear into phone tag
Send the estimate with the repair timeline. Customers can approve or decline from the same private page.
Estimate ready $389.00
The whole setupConnect once.
Connect once.
Then work like you already do.
Start with a file or your existing sheet. Review mappings before importing.
Upload a file or connect a link
Upload CSV or XLSX for a one-time import. Or connect your Google account and select a restricted Sheet for ongoing sync. BenchPing helps you map the columns.
Upload repairs.csv or repairs.xlsx
Choose where you want to work
Keep the spreadsheet as the live source, or import once and manage the queue in BenchPing. File imports never change your original spreadsheet.
Keep my sheetorBenchPing Use BenchPing
BenchPing takes it from there
Status updates go out by SMS, email, or both. Customers can message your shop from their private tracking page, reply in one repair-specific conversation, and both sides receive email notifications for new messages.
Email Delivered SMS Delivered
Register and start freeNo card required. Set up your workshop in minutes.
Customer communication on autopilotA status changes.
A status changes.
Everything after that just happens.
BenchPing turns the update your team already makes into a complete customer communication workflow. Nobody has to remember the next message or wonder whether it arrived.
- 01 · Your normal workStatus changes in the sheet or BenchPing
- 02 · BenchPing reactsThe customer summary is prepared automatically
- 03 · Channels fireEmail and SMS deliver the update and tracking link
- 04 · Nothing disappearsDelivered, failed, and retry status stays visible
BenchPingSimulated communication
STATUS CHANGEDReady for pickup
BP-1047 · Gibson J-45 · Sam Rivera
Email[email protected] Delivered
SMS+1 (403) 555-0147 Delivered
Pickup follow-up is coveredNext reminder in 3 days if the repair is still here
Monitoring delivery2 of 2 delivered
Focused by designEverything the customer needs.
Everything the customer needs.
Nothing your shop doesn't.
BenchPing is repair tracking software for communication and flow — not a giant POS system your team has to learn for weeks.
A live repair queue at a glance
See what is active, waiting on parts, ready for pickup, or going quiet before it turns into a customer call.
Canon AE-1DiagnosingTrek Powerfly 7Waiting for partsGibson J-45Ready for pickup
Status and conversation in one private page
Customers can check progress, message your shop, and receive email notifications when you reply. No password or app download required.
BenchPingPrivate link
Good news, Sam.
Your guitar is ready.
Repair BP-1047Current statusReady for pickup
Latest update
Your instrument passed final inspection and is ready when you are.
Today, 2:14 PM Private chat
Can I pick it up after 4?
Email notification sent to the shopYour spreadsheet. Your choice.
Keep it as the live source and let BenchPing watch for changes, or import once and manage repairs here. You choose—BenchPing prevents the two workflows from conflicting.
Repairs.xlsx 2 created · 14 updated
Delivery control, not blind sending
See every email and SMS attempt, catch failures, retry a message, and let pickup reminders follow up automatically.
SMS deliveryReady for pickupDelivered · 2:14 PM
New · Inventory on web & AndroidNot just parts.
Not just parts.
Everything your next job needs.
Replacement screens, cable housing, shampoo or leather. Track parts, supplies, materials and products in the units you actually use.
- Available, reserved and on-order quantities
- Job-linked reservations and usage
- Low-stock indicators and movement history
Replacement screenParts · pcs8available
Cable housingMaterials · m12.5available
ShampooSupplies · ml750available
Shampoo example · reservations stay attached to the job.
Built-in repair shop reportingKnow what the shop finished.
Know what the shop finished.
And what needs attention next.
BenchPing turns the repair activity you already record into a useful owner dashboard. See completed repair value, customers served, average ticket, turnaround time, on-time work, estimate approvals, and delivery health without maintaining another reporting spreadsheet.
- Understand completed repair valueBased on the estimates attached to repairs marked Completed.
- Watch turnaround and overdue workSee elapsed time from intake to completion and promises at risk.
- Measure customer throughputCompare completed jobs and unique customers across 30, 90, or 365 days.
BenchPing Sample data · Last 30 days
Completed valueCA$8,420+18% vs priorRepairs completed4211 active nowAverage ticketCA$2003.8d turnaround
Value & throughputCompleted work over time
Aug 1Aug 30
On-time completion91%Message delivery98%Estimate approval84%
Automation without a software migration
Do less. Communicate more.
You do not need to replace every habit in the shop. Connect the repair data you already maintain and let BenchPing run the customer-facing work.
- Start with the repair queue
- Import from Excel or Google Sheets
- Automate SMS and email updates
A different kind of tool.
- Point of sale
- Advanced warehouse management
- Accounting tools
- Not included in BenchPing
Connect once. Keep working.
- Sheet or BenchPing—you choose
- Automatic SMS and email
- Private customer tracking
- Delivery failures surfaced
Built for the workbenchIf customers leave something
If customers leave something
with you, BenchPing fits.
From cell phone repair shops and computer repair to lawn mower and small engine shops, every job needs a clear intake, decision and pickup trail.
Bike & e-bike repair
Tune-ups, diagnostics, ordered parts, and pickup-ready updates.
Bike shop workflowComputer & electronics
Keep devices, faults, estimates, and repair ticket status together.
Electronics workflowInstrument workshops
Give careful restoration work a clear, reassuring customer timeline.
Instrument workflowSpecialty repair
Cameras, watches, sewing machines, and tools.
Find your workshopSmall-shop pricing
Start free. Pay only when your queue grows.
Subscription prices are in USD, billed monthly. No card on the Free plan. Applicable taxes are shown at checkout. SMS credits are sold separately in the currency shown for each package.
Free
US$0forever
See the whole customer experience before committing.
- 5 active repairs
- Customer tracking pages
- Private customer chat
- Email status updates
- CSV and Excel file imports
- SMS credits available separately
SoloBest for solo repairers
US$12/ month
For an independent repairer with a steady queue.
- 50 active repairs
- Automatic spreadsheet sync
- Estimate approvals
- Delivery history and retries
- Pickup reminders
- SMS credits available separately
Shop
US$29/ month
For a busy workshop that needs more room to grow.
- 300 active repairs
- Everything in Solo
- Custom workshop branding
- Email support
- SMS credits available separately
SMS: Canada only for now. Review consent, delivery and credit details. Need another country? Contact [email protected] before buying SMS credits. Email updates remain available separately.
Compare plan limits and billing detailsSecure billing by Stripe. Upgrade, change your card, or cancel from Workshop. Your plan activates only after Stripe confirms payment.
Straight answers
Questions from the counter.
What small repair shops need to know before changing a workflow.
What is repair shop software?
Repair shop software keeps each job, customer, item, status, estimate, and update in one trackable record. BenchPing focuses on the part small shops feel every day: a calm repair queue and a live status page customers can check without calling.
Can customers check their repair status online?
Yes. Every repair gets a unique tracking link. Anyone holding the link can view the customer-facing record, so share it only with the intended customer. Customers can see the current status, target date, estimate, and customer-visible updates without creating an account or downloading an app.
Can customers message the shop from their tracking page?
Yes. Each private tracking page includes a conversation for that repair. The customer can message the shop there, and the shop can reply from BenchPing. New messages are also copied by email to the other side, so neither the customer nor the shop has to keep the page open to notice a reply.
Can I keep using Google Sheets or Excel?
Yes. Upload a CSV or XLSX export without making your customer list public. Review columns and statuses, then confirm a one-time import; this does not send customer messages. For ongoing sync on a paid plan, connect your Google account and select a Google Sheet. The sheet can stay restricted; there is no need to make your customer list public.
Does BenchPing automatically send repair status updates?
Yes. When a repair status changes, BenchPing can send the customer a clear email, SMS message, or both. The message includes the latest summary and a private tracking link, while BenchPing records whether each delivery was sent, delivered, or failed.
What happens if an email or text message fails?
The failed delivery appears in the communication log instead of disappearing silently. Your team can see the reason and retry it, while pickup reminders help prevent finished repairs from being forgotten.
Is BenchPing a full repair shop POS system?
No. BenchPing is intentionally lighter. It is for independent shops that need repair ticket tracking, estimate approvals, and customer updates without adopting a large POS, inventory, and accounting suite.
What kinds of repair shops can use BenchPing?
The workflow fits bicycle and e-bike shops, electronics and computer repair, musical instrument workshops, camera repair, sewing machine service, jewelry and watch repair, and other small businesses that take physical items in for repair.
How quickly can a small shop get started?
Create your account, add a repair manually or connect your spreadsheet, and share the first customer tracking link. There is no lengthy data migration or complex setup required for the core workflow.
Is there a free repair shop software plan?
Yes. BenchPing Free includes up to 5 active repairs, customer tracking pages, email updates, and manual spreadsheet imports. It has no time limit and does not require a credit card.
Are SMS messages included in the monthly price?
SMS is sold separately as prepaid credits and is currently available for Canadian recipients only. For other countries, contact [email protected] before purchasing credits. Email updates are included with every plan. Subscription prices are in USD; SMS package prices and their currency are shown separately before checkout.
Does BenchPing include repair shop reports and analytics?
Yes. The owner dashboard shows completed repair value, average ticket, customers served, turnaround time, on-time completion, estimate approvals, message delivery, current workload, and status distribution for the last 30 days, 90 days, or year.
Make customer updates part of the day.
Build a Google Sheets repair tracker
Choose columns, map statuses and understand when sync sends a message.
Read the setup guideReduce repair status calls
A counter-ready workflow with sample updates you can adapt.
Read the communication guideDownload a bike repair tracker
Start with useful columns, consistent statuses and a formatted Excel template.
Open the bike shop guideStart with one repairKeep your workflow.
Keep your workflow.
Automate the follow-up.
Connect the table your shop already uses, choose where you want to keep working, and let BenchPing handle customer status emails, SMS messages, tracking links, delivery monitoring, and reminders.