Walkthrough transcript
00:00 — BenchPing. Keep customers in the loop. Add a job, send an update and keep talking.
00:03 — Add the work. Keep the context. Customer, item and contact details together in one place. One clear view of every job. Open a repair to update its status, price or customer conversation.
00:12 — Change the status. Send the update. Write a clear note, then save and notify the customer by email. Delivery history keeps the update and its delivery result together.
00:21 — The customer opens their tracking link. Live status and the latest note. No customer account needed.
00:27 — A question? Reply right here. The customer writes to the workshop from the same tracking page. The message stays attached to this job. The shop also gets an email.
00:35 — New messages stand out in Inbox. The unread badge tells the workshop where to look. Reply without losing the repair details. The customer gets the reply on Tracking and an email notification.
00:48 — One job. One shared conversation. Fewer status calls. A clearer customer experience. Create your free account at benchping.com. Sample data; no real notifications sent.
What this demonstration shows
The recording uses the actual interface with fictional sample data and illustrative notification results. No real messages were sent during recording. This is a recorded walkthrough, not an interactive sandbox.
The example uses email. Optional SMS supports Canadian recipients only and uses separately purchased credits with customer permission. A tracking link is private by possession, not by a customer login: anyone with the link can view the customer-facing record. Keep it confidential.