Free
US$0forever
See the whole customer experience before committing.
- 5 active repairs
- Customer tracking pages
- Private customer chat
- Email status updates
- CSV and Excel file imports
- SMS credits available separately
Plans & billing
A small monthly price. Clear limits.
Start with the Free plan, without a card or a time limit. Choose more room and scheduled spreadsheet synchronization when your workshop needs them. All subscription prices below are in USD per month; applicable taxes are shown at checkout.
SoloFor solo repairers
US$12/ month
For an independent repairer with a steady queue.
- 50 active repairs
- Automatic spreadsheet sync
- Estimate approvals
- Delivery history and retries
- Pickup reminders
- SMS credits available separately
Shop
US$29/ month
For a busy workshop that needs more room to grow.
- 300 active repairs
- Everything in Solo
- Custom workshop branding
- Email support
- SMS credits available separately
Subscriptions: USD monthly. SMS credits: separate purchase, Canadian recipients only. Taxes, package prices and currency are shown at checkout.
Choose for your active queue, not your total history
Free allows 5 active repairs, Solo allows 50 and Shop allows 300. Active means work that is still in progress rather than completed or removed jobs. Keep finished work accurately marked so your queue reflects what is actually on the bench.
Customer tracking pages, two-way messages and email updates are part of the core workflow. Free supports manual entry and one-time CSV or XLSX imports. Automatic spreadsheet synchronization requires Solo or Shop; a file upload does not create a live connection.
- Free: try your workflow with a small active queue, no card required.
- Solo: a larger queue and scheduled spreadsheet synchronization.
- Shop: more capacity and custom workshop branding.
SMS credits are separate from your subscription
Email updates are included with every plan. SMS uses prepaid credits bought separately in the app. SMS delivery is currently available for Canadian recipients only; contact support@benchping.com before buying credits for another country.
The SMS package price and currency are displayed before checkout. Do not assume they use the same currency as the USD subscription. The SMS credits page shows your balance and recent purchases, usage and automatic refunds for undelivered messages.
Manage billing in your workshop
Paid plans are billed monthly through Stripe. Your plan activates after Stripe confirms payment. Open billing in your workshop to upgrade, manage your payment method or cancel; review the effective date shown there.
Cancelling a subscription, deleting an account and refunding a payment are different actions. Review the Terms of service and the account-deletion confirmation before proceeding. Contact support if a payment or SMS balance does not look right.
Read billing and cancellation termsAsk a billing question