Get help with your workshop
Include your workshop name, the page or feature involved, what you expected, and what happened instead. If there is an error, include its wording and approximate time with your time zone. Remove customer names, phone numbers and private tracking links from screenshots unless support specifically needs them.
Do not send passwords, payment card details or an entire customer spreadsheet by email. There is no guaranteed response time stated here. For an urgent collection or repair issue, contact your customer directly using your usual method.
Email support@benchping.comAsk for a free 15-minute setup
Tell us what you repair, roughly how many active jobs you handle and whether your queue lives in a spreadsheet or another tool. Include a few available times and your time zone. We can help you choose a starting workflow before importing real records.
Request setup helpNeed SMS outside Canada?
SMS currently supports Canadian recipients only. Email and customer tracking are the starting point for other markets. Tell support which country you need; this is a coverage request, not a promise of a launch date or a subscription to marketing. Do not buy SMS credits assuming another country is supported.
Privacy and account questions
Contact support about access, correction or deletion questions. If you are a customer of a repair shop, contact that workshop first about its repair records. BenchPing provides software; the workshop controls the repair, its price and the promised completion date.
Read the privacy noticeRead the service terms