Terms of service
These terms describe use of BenchPing, a workshop job-tracking and customer-update service. Questions should be sent to support@benchping.com.
Your account and records
Use accurate account information, keep credentials and customer tracking links confidential, and only upload records you are authorized to process. You remain responsible for the accuracy of estimates, schedules, status updates and customer messages. BenchPing does not perform the repair or other service, collect the customer's repair payment, or guarantee your workshop's work.
Plans and payment
Free supports up to 5 active repairs. Solo is US$12 per month for up to 50 active repairs; Shop is US$29 per month for up to 300. Paid subscriptions recur monthly through Stripe unless cancelled. Applicable taxes and the final charge are shown at checkout. SMS credits are purchased separately; their package price and currency are displayed before payment. Free and promotional SMS credits have no cash value.
Changes, cancellation and account deletion
You can manage billing in Workshop settings. Moving to Free schedules subscription cancellation at the end of the paid period; paid-plan changes may involve Stripe proration. Deleting the account requires your password and workshop name, cancels an active subscription, and requests eligible refunds for unused subscription time and unused paid SMS credits through Stripe. Eligibility depends on the payment history and remaining paid balance. Account deletion is permanent for operational workshop data. A confirmation email is attempted after completion. Refund completion and arrival depend on payment processing; instant or universal refunds are not promised. Contact support if billing cannot be settled or you need help.
Customer communications
Use the service for legitimate workshop communications with the required customer permissions. Do not use it for spam, misleading messages, unlawful content or unsolicited bulk marketing. SMS delivery currently supports Canadian recipients only. Contact us about another country before buying credits. Email and SMS delivery can be delayed, rejected or fail; review delivery history and use another contact method for urgent information. BenchPing is not an emergency notification service.
Imports and automation
Review field and status mappings before importing. Matching reference numbers may update existing records. File imports do not send customer messages or set up ongoing file synchronization. Public-link sync requires an accessible source and can apply later source changes; configure it carefully. Keep your own source records and verify estimates and customer-visible details before sending updates.
Service limits and assistance
BenchPing is not a full point-of-sale, accounting or inventory suite. Availability also depends on its hosting, payment and communication providers. No uninterrupted service, specific business result, or support response-time guarantee is offered here. If you find an error or need help with data or billing, contact support. These terms do not remove rights that cannot be excluded under applicable law.
Privacy
Our Privacy notice explains the information processed, service providers, activity diagnostics and available choices. Workshops must also explain their own handling of customer information.