How the estimate works
Monthly hours = status calls per day × minutes per call × working days per month ÷ 60. Estimated labour value = those hours × your selected hourly staff cost. Use one currency consistently; the calculator does not perform exchange-rate conversion.
For example, 8 calls a day lasting 3 minutes over 22 working days take 8.8 hours. At 25 currency units per hour, that represents 220 units of staff time. It is not necessarily an avoidable cash expense or additional revenue.
Measure your own week first
Count only calls asking for a repair status, not quotes, new bookings or essential technical discussions. Include the time spent finding the record, but avoid double-counting work already included elsewhere. A small measured sample is more useful than choosing a large number to justify software.
Some customers will still need personal contact. Use the estimate to decide which updates to improve, then compare a similar period after making the change. Seasonality, queue size and staffing can affect the result.
Improve the update that causes the most interruption
If most calls are about collection, improve ready-for-pickup messages. If they concern parts, explain the next update date. If staff cannot find a job quickly, fix references and intake handoffs before automating more messages.
Use clearer parts-delay messagesImprove collection reminders